Refund policy
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To comply with the withdrawal period, it is sufficient that you send the notice of exercise of the right of withdrawal before the expiry of the withdrawal period.
Right of Withdrawal – Exceptions
The right of withdrawal does not apply to contracts for the supply of goods which are not prefabricated and are manufactured on the basis of an individual order, or which are clearly tailored to the personal needs of the customer, in accordance with Section 312g (2) No. 1 of the German Civil Code (BGB).
This applies in particular to pre-order and made-to-order items, where production starts only after the order has been placed.
Once production has begun, cancellation or withdrawal is no longer possible, as the goods are manufactured specifically for the customer and cannot be resold.
Important Notice for Pre-Order Items
The statutory right of withdrawal of fourteen (14) days from receipt of the goods also applies to pre-order items. There is no exclusion of the right of withdrawal unless the goods are manufactured individually according to customer specifications.
Only exchanges can be made if they are on stock. (size changes)
Consequences of the revocation
If you revoke this contract, we must refund all payments we have received from you, including delivery costs, immediately and at the latest within fourteen days from the day we received the order.
For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. We can refuse the repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
Special notes
If you finance this contract by a loan and revoke it later, you are also no longer bound to the loan agreement, provided that both contracts form an economic unit. This is to be assumed in particular if we are your lender at the same time or if your lender makes use of our cooperation with regard to the financing. If the loan has already accrued to us when the revocation takes effect, your lender shall be subrogated to our rights and obligations under the financed contract in relation to you with regard to the legal consequences of the revocation or return. The latter shall not apply if the subject matter of the present contract is the acquisition of financial instruments (e.g. securities, foreign exchange or derivatives).
If you wish to avoid a contractual obligation as far as possible, exercise your right of revocation and also revoke the loan agreement if you are also entitled to a right of revocation for this.